Crucial Conversations

This seven-week series will offer participation in the skill building Crucial Conversations program, which teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional or risky topics at all levels of an organization. These are conversations around work quality, time management, productivity, performance, sensitive issues, conflict or a strained relationship, for example. By learning how to speak and be heard (and encouraging others to do the same), you will begin to surface the best ideas, make the highest-quality decisions and then act on the decisions with unity and commitment in a respectful way.

Skills learned each week build upon skills from the previous week, so it is critical that participants are able to attend all seven sessions.